Privacy Policy ECO Boiler Scheme 

ECO Boiler Scheme is dedicated to safeguarding and upholding your privacy. This Privacy Policy describes the procedures we follow when you browse our website and utilize our services associated with the ECO4 Boiler Grant and Free Boiler Replacement Schemes, including how your personal information is gathered, used, disclosed, and protected by us.

Information We Gather

We can gather and use the following kinds of data about you:

Personal or Private Information

• Contact Details: Your name, contact number, postal address & email address.
• Application Information: Specifics such as household income, property details, and benefits received that you submit with your grant application.
• Verification of Identity: Copies of documents and paperwork needed to confirm your eligibility and identification.

Usage Information

• Log Details: Internet Protocol (IP) address, internet service provider, browser type, exit/referring pages, clickstream data, time and date stamps.
• Cookies: Data gathered to improve user experience via cookies and related technologies for tracking (for more information, read our Cookie Policy).

How We Use Your Information?

We employ the data we gather for several objectives, such as:

• Application Processing: To evaluate and handle your grant application.
• Communication: To get in touch with you about changes, services, plus your application.
• Enhancement: To make our user experience, website, and services better.
• Compliance: Adhering to the requirements of laws and regulations.

When We Share Users’ Information?

In certain scenarios, we may disclose your personal information to outsiders:

• Service Providers: We work with service providers and contractors to help us with application processing and service delivery.
• Legal Requirements: If necessary to uphold a legal requirement or safeguard the safety, property, or interests of ECO Boiler Scheme, third parties, or our clients. 
• Consent: As directed by you or with your approval.

Information Security

We have implemented the necessary technical and organizational safeguards to prevent unauthorized use, access, disclosure, and alteration of your personal information. However, there is no secure method for sending or storing data via the Internet.

Data Preservation

We only keep your data for a period that is required to achieve the objective reason why it was gathered, such as meeting any obligations about accounting, reporting, or law.

Your Rights

About your data, you are entitled to the following rights:

• Access: The ability to ask to see what personal data we have on file about you.
• Delete: You may be able to request the deletion of your data in certain circumstances.
• Restriction: The ability to ask that processing of your private information be stopped.
• Objection: You retain a right to voice an objection to the way we use your personal information.

Contact Us

You are free to contact us at the following number if you have any queries about our privacy policies or this policy:

ECO Boiler Scheme 

Email:[email protected]
Contact No:+447774029914
Address: 22 Lyndon road stechford Birmingham
B33 8BX